Claro Chip is our prepaid simcard which includes a FREE promotion:
* Free GB
* GB for social media apps
* Unlimited calls to Claro numbers (in Ecuador)
* Minutes to local calls (all operators in Ecuador)
* Text messages (SMS) to local numbers (all operators in Ecuador)
* Free WhatsApp for chat, calls and videocalls
* Once the promotion is active, it will last for 3 days.
The price is $4,00 including taxes. (currency: USD – U.S. Dollar).
*Promotion valid until January 15, 2026.
How to activate your Claro Chip?
To activate your simcard, follow the steps detailed below.
Via email:
1. Insert the simcard on your cellphone, make sure the device is turned on.
2. Connect to a Wi-Fi network.
3. Take a photo of your password, we´ll need to check your photo, name and last name, passport number and country of residence.
4. Send an email to activacionpasaporte@claro.com.ec with the following information.
Subject: cell number (you will find it on your simcard, MIN: 09XXXXXXXX).
Attach the photo of your passport on the email and detail:
- Passport number
- Name and last name
- Country of residence
5. You will receive an email in up to 2 hours, confirming the next steps. Once you receive the email, to complete the activation process please dial *611 (it doesn’t matter if you don’t have calling credit, the call will activate your line). Once you make the call, you will receive a text message confirming your simcard is active.
Via a Claro Customer Service Center (CAC) in person:
1. You can check a Claro Customer Service Center near your location here: https://r.miclaro.com.ec/clarocerca/. If you don´t have an Ecuadorian number, you can use the number 999999999.
2. Visit the nearest Claro Customer Service Center. If you have already bought your Claro Chip, take it along with your passport. If you haven't bought it, you can buy it there.
3. Notify the sales assistant that you want to activate your Claro Chip with a passport.
How to activate your free promotion?
To activate your free promotion:
Once your simcard is active, your free promotion will be automatically activated. You will receive a text message confirming your promotion is active. Enjoy!
How to purchase additional prepaid services?
You can now download the Mi Claro App in Apple store o Google Play Store to activate additional prepaid services, check your balance, and more!
Know about our prepaid packages:
Know about our available prepaid packages here
You can purchase them in:
Supermarkets: such as Megamaxi, Supermaxi, Mi Comisariato, Hiper Market, Tía, Mini
Pharmacies: Cruz Azul, Pharmacys, Fybeca, Farmacias Medicity, Farmacias 911, Sana Sana
How to check my balance?
To check your balance:
* In Mi Claro App you can check your data balance as well as your credit ($)
* Dial *123#, option #3 “Consulta de saldos”.
* If you want to check your credit ($) dial option #1 “Saldo de recarga”
* If you want to check your data balance dial the option #2 “Saldo de megas”, Option #1 “Megas totals de navegación”
Dial *611 and a sales assistant will help you.
Check your cellphone number
If you don´t remember your phone number, send a text with the word NUMERO to the number 2000.
Ayuda
Por favor elige una de las siguientes opciones para comenzar a chatear
